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Documentation Upload - Identification

Document Types:

  • A color scanned photo of some form of government-issued identification (a state-issued driver’s license or identification card, or a U.S. passport). 

Document requirements:

  • Our system ONLY accepts these file types: jpeg and png
  • No expired IDs
  • Follow these best practices to reduce the chances of a document being rejected:

    • All 4 Edges of the document should be visible
    • A dark/high contrast background should be used
    • At least 90% of the image should be the document
    • Should be at least 300dpi
    • Capture image from directly above the document
    • Make sure that the image is properly aligned, not rotated, tilted or skewed
    • No flash to reduce glare
    • No black and white documents

It can take up to 2 business days for our third-party partner to review.

If our third-party partner initially rejects your document upload during your registration process, please contact us so we can help.

You'll receive a confirmation email that your document upload was successful. We'll let you know when you can continue registration.

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  1. Vanessa H.

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